We have highly trained volunteers supporting the delivery of our service. They come from all sorts of backgrounds and help with everything we do: fundraising, IT, administration, campaigning, trusteeship, and, of course, giving advice.

Whatever your skills, we have something to suit you!

Take our two minute quiz to find out which area of volunteering you might be interested in!


Volunteer roles

Receptionists: Receptionists are the first port of call to an effective and high-quality advice service. We train our receptionists in customer service and administration tasks.

Admin Roles: There are lots of different admin roles to support the work that is done in our advice centres.

Advisers: Advisers conduct full advice appointments with clients, providing them with in-depth information which may include money management, employment, benefits or consumer. Full training is provided.

Research & Campaigns: Campaigns are one of the twin aims of Citizens Advice. Campaign for change – give a voice to our clients.

Finance Support: The role supports the Finance Manager in processing invoices and expenses, using accounting software. This role is ideal for someone hoping to develop in finance or accounting.

Fundraising: This role supports our CEO in securing vital funds to keep the organisation running. The role is varied and in particular looks at bid writing and associated tasks.

Marketing: Volunteers will work with the marketing team to spread the word about the services we offer which may involve attending events, giving presentations or creating promotional material.

Social Media: This role supports our Social Media Coordinator in raising our online profile and presence through interactions online including our website. The role is suitable to those with a background or interest in online marketing or social media.

Trustee: Because every Citizens Advice is a registered charity, each has its own board of trustees. Some trustee roles require specific skills but we welcome people of all ages, backgrounds and experience to our trustee board. Because trustee boards tend to meet in the evenings, you can fit this around a full time job or study.

Click here for more information about roles


Join the team?

If you're interested in being part of our team, complete our online application form.