Volunteer Administrator



This role can be done from home or in an office 

 What will you do? 

All admin roles can require different tasks depending on which team you are working with, but the duties may include.

  • Word process letters, documents and reports  
  • Use photocopier/scanner and other office machines as appropriate 
  • Create and maintain filing systems 
  • Open, record and distribute post 
  • Prepare outgoing mail 
  • Update local information systems including electronic documents whilst adhering to brand guidelines 
  • Maintain and update online calendars/diaries 
  • Order stationery 
  • Answer the telephone and redirect calls or book appointments as needed 
  • Send and respond to emails 


What’s in it for you? 

  • gain and build on valuable skills and experience such as communication, IT skills and working in a team 
  • increase your employability 
  • contribute to the smooth running of the advice service which makes a real difference to peoples’ lives  
  • work with a range of different people, independently and in a team. 

And we’ll reimburse expenses too. 


What do you need to have? 

You don’t need specific qualifications or skills but you’ll need to: 

  • be friendly and approachable 
  • be non-judgmental and respect views, values and cultures that are different to your own 
  • have good IT skills 
  • be calm under pressure 
  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection 
  • be willing to undertake training in your role 


How much time do you need to give? 

This would normally be at least one or two mornings or afternoons per week. We can be flexible about the time spent and how often you volunteer so come and talk to us. 


Valuing inclusion 

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities. 

If you are interested in becoming a customer service volunteer / reception volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us. 


Contact us 

How to get involved:  

➔ Read through our volunteer roles and decide which one(s) you’re interested in.  

➔ Register your interest in volunteering Volunteering with Citizens Advice - Citizens Advice 

Once we received your registration, we will invite you to Join one of our taster days with no obligation to join as a volunteer 

➔ It will allow you to understand more about the aims and principles of Citizens Advice, the work we do and how we can support our local community  

➔ It will allow you to understand the expectations of volunteering, what the commitment looks likes and whether this is right for you.  

➔ You will have the opportunity to ask questions and meet others that are considering volunteering  

➔ Meet our trainers at the taster day and see what type of training is on offer for the roles you are considering. It’s also a chance for us to find out more about you and to see if the role you’re interested in is a good fit for you