Social Media volunteer role description


What will you do? 

  • complete an introduction to Citizens Advice and training for your role 
  • Support the team to create posts 
  • help to engage the community 
  • explore new ways using social media
  • help to build relationships with local organisations or businesses through social media posts 
  • Support the social media coordinator and communications lead to improve our reach on social media
  • interact with new platforms
  • bring new ideas to the team
  • Understanding KPI's and defining them specifically for social media
  • Collaborating with designers or copywriters to provide attractive and informative campaigns
  • Monitoring all social media content
  • Tracking the performance of the campaign
  • Keeping up with technologies used in social media
  • Using social media marketing tools


What’s in it for you? 

  • make a real difference to people’s lives  
  • build on valuable skills such as communication, and problem solving, and increase your employability 
  • work with a range of different people, independently, in a team and within your local community 
  • have a positive impact in your community 


And we’ll reimburse expenses too. 


What do you need to have? 

You don’t need specific qualifications or skills but you’ll need to: 

  • be friendly and approachable 
  • be non-judgmental and respect views, values and cultures that are different to your own 
  • have a positive attitude towards fundraising 
  • have excellent verbal and written communication skills 
  • have good IT skills 
  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection 
  • be willing to undertake training in your role 


How much time do you need to give? 

We can be flexible about the time spent and how often you volunteer so come and talk to us. 


Valuing inclusion 

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.  

If you are interested in becoming a fundraising volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.   


Contact us 

How to get involved:  

➔ Read through our volunteer roles and decide which one(s) you’re interested in.  

➔ Complete a short application form: Volunteering with Citizens Advice - Citizens Advice

  Join one of our taster days with no obligation to join as a volunteer  

➔ Once your application is received, we’ll invite you to join one of our online taster days, this will allow you to learn more about the different roles and what is right for you.  

➔ It will allow you to understand more about the aims and principles of Citizens Advice, the work we do and how we can support our local community  

➔ It will allow you to understand the expectations of volunteering, what the commitment looks likes and whether this is right for you.  

➔ You will have the opportunity to ask questions and meet others that are considering volunteering  

➔ Meet our trainers at the taster day and see what type of trainer is on offer for the roles you are considering It’s also a chance for us to find out more about you and to see if the role you’re interested in is a good fit for you