Research & Campaigns Co-ordinator



  • What is Research and Campaigns? 

Arun and Chichester Citizens Advice is an independent local charity. We provide free, independent, confidential and impartial advice to our clients on a wide variety of issues. 

Research and campaigns is one of the twin aims of our service. It aims to improve the policies and practices that affect people's lives.  

As a service we have a huge amount of insight and data about the problems our clients and their communities face. Through research and campaigns, we use this data to research issues further and influence decision makers to change policies and practices. 

  • The purpose of the role 

The main purpose of this position is to work closely with the Research and Campaigns Lead and play a key role in coordinating the charity’s research and campaigns work. There are three sub areas of skills and expertise that this entails. You should be enthusiastic about this work and ideally have previous experience in at least one of the following areas: 

 Researching issues & campaign themes  

  • Analysing and researching the policy areas related to chosen campaign themes and their implications for our clients 
  1. Data, evidence and trends 
  • Quantitative analysis of Citizens Advice data to monitor trends and spot emerging issues 
  1. Communications and growing the network 
  • Engagement with key decision makers, particularly local MPs and councillors through different channels 


Duties and responsibilities 

  • Support the R&C Lead in at least one of the three areas mentioned above 
  • Participate in monthly R&C Team meetings whenever possible 
  • Keep up to date with current and potential R&C issues 
  • Create informative and interesting reports on emerging R&C issues 
  • Assist the R&C Lead in raising the profile of R&C with other teams, staff and volunteers at the charity 
  • Use national campaign materials locally where practical and possible to do so 
  • Involve service users in research where appropriate and in agreement with the R&C Lead 
  • Ensure that R&C work reflects and supports the Citizens Advice service’s equality and diversity strategy 
  • Read Citizens Advice newsletters, particularly research and campaigns, and follow other relevant publications and newsletters 
  • Follow the development and implementation of the R&C Development plan and contribute feedback  
  • Provide feedback on R&C volunteer experience and ways to improve it 
  • Make verbal or written presentations to the ACCA team on research into R&C issues and themes and campaigns 
  • Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service  
  • Promote the aims, policies, and membership requirements of the Citizens Advice service 

Person specification 

  • Understanding of the importance of R&C work and a commitment to taking action to tackle problems at source 
  • Understanding of key current R&C issues, and their potential impact on Citizens Advice clients 
  • A good, up to date understanding of equality, diversity and discrimination and its application to R&C work 
  • Ability to commit to and work within the aims, principles and policies of the Citizens Advice service 
  • Ability to research, analyse and interpret complex information 
  • Communication and presentation skills, with the ability to produce and present effective information, reports and briefings etc verbally and in writing 
  • Ability and willingness to work as part of a team 
  • Ability to work on own initiative, within given guidelines 
  • A commitment to continuous professional development 

What’s in it for you? 

  • make a real difference to people’s lives  
  • learn about a range of areas such as benefits, debt and housing, and how problems in these areas can affect clients 
  • build on valuable skills such as communication, research, campaigns, how to engage with a range of audiences and working with clients 
  • increase your employability 
  • have a positive impact on someone else’s experience of volunteering with the local Citizens Advice 
  • meet people and build relationships with new volunteers  
  • have a positive impact in your community and on broader society 

How much time do you need to give? 

We can be flexible about the time spent and how often you volunteer so come and talk to us. 


Valuing inclusion 

Our volunteers come from a range of backgrounds, and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.

If you are interested in becoming a volunteer research and campaigns coordinator and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us. 


Contact us 

How to get involved:  

➔ Read through our volunteer roles and decide which one(s) you’re interested in.  

➔ Complete a short application form: Volunteering with Citizens Advice - Citizens Advice

  Join one of our taster days with no obligation to join as a volunteer  

➔ Once your application is received, we’ll invite you to join one of our online taster days, this will allow you to learn more about the different roles and what is right for you.  

➔ It will allow you to understand more about the aims and principles of Citizens Advice, the work we do and how we can support our local community  

➔ It will allow you to understand the expectations of volunteering, what the commitment looks likes and whether this is right for you.  

➔ You will have the opportunity to ask questions and meet others that are considering volunteering  

➔ Meet our trainers at the taster day and see what type of trainer is on offer for the roles you are considering It’s also a chance for us to find out more about you and to see if the role you’re interested in is a good fit for you