Customer Service Volunteer



 What will you do? 


  • complete an introduction to Citizens Advice and training for your role 
  • welcome all clients and other visitors to the local Citizens Advice 
  • explain to the client how long they might be waiting and what will happen and give out a form for clients to fill in 
  • Explain the services available at Citizens Advice and the different channel advice can be gained.  
  • type up information from the client form onto a spreadsheet or database 
  • help with the day to day running of the Citizens Advice service 
  • Observe the reception area  
  • Monitor leaflets and posters to ensure all information is up to date 
  • Complete an initial assessment to ensure receiving advice in centre is the best option for the client 
  • Understand what the client has done so far, and how we might be able to help them 
  • Provide fact sheets and publicly available information to answer simple queries 


  What’s in it for you? 

  • gain and build on valuable skills and experience such as communication, IT skills and working in a team 
  • increase your employability 
  • contribute to the smooth running of the advice service which makes a real difference to peoples’ lives  
  • work with a range of different people, independently and in a team. 

And we’ll reimburse expenses too. 


What do you need to have? 

You don’t need specific qualifications or skills but you’ll need to: 

  • be friendly and approachable 
  • be non-judgmental and respect views, values and cultures that are different to your own 
  • have good IT skills 
  • be calm under pressure 
  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection 
  • be willing to undertake training in your role 

How much time do you need to give? 

This would normally be one or two mornings or afternoons per week. We can be flexible about the time spent and how often you volunteer so come and talk to us. 

Valuing inclusion 

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities. 

If you are interested in becoming a customer service volunteer / reception volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us. 


Contact us 

How to get involved:  

➔ Read through our volunteer roles and decide which one(s) you’re interested in.  

➔ Register your interest in volunteering Volunteering with Citizens Advice - Citizens Advice 

Once we received your registration, we will invite you to Join one of our taster days with no obligation to join as a volunteer 

➔ It will allow you to understand more about the aims and principles of Citizens Advice, the work we do and how we can support our local community  

➔ It will allow you to understand the expectations of volunteering, what the commitment looks likes and whether this is right for you.  

➔ You will have the opportunity to ask questions and meet others that are considering volunteering  

➔ Meet our trainers at the taster day and see what type of training is on offer for the roles you are considering. It’s also a chance for us to find out more about you and to see if the role you’re interested in is a good fit for you