Mobile phones are becoming an essential part of everyday life. Yet despite being described as the “fourth utility”, research conducted by Citizens Advice found that mobile phone debt collection practices in the UK are falling behind when compared to similar markets, such as energy and water. This must change.
Citizens Advice is campaigning for fairer debt collection practices across the mobile phone sector that work better for everyone: clients, advisers, and suppliers.
For more information about why Citizens Advice are running this campaign and the progress they have made so far click here.
Dialling down the debt: An assessment of mobile phone debt in Arun and Chichester
In addition to the work being carried out by Citizens Advice nationally, we have been conducting our own investigations and research into mobile phone debt in our locality. You can read our full report here.