Ukrainian Refugee Support
17 May 2022 10:40

Refugees fleeing the Ukraine have started to arrive in West Sussex and schemes are in place to support them and their hosts.  See here for more information on bringing people to the UK 

Many of the people arriving currently are doing so under the sponsorship schemes, which means both the host and the Ukrainian nationals are known to each other prior to entering the UK. Many people using this scheme may have met their matched family through online groups, etc, so may not have met in person before. More information about this scheme is available here and it is separate to the Homes for Ukraine scheme and Ukraine Family Visa Scheme.  

Local authorities will undertake checks for the hosts and their property when they are notified of a local resident hosting Ukrainian refugees. 

Hosts are sent information about the process and information for the refugees, including that they can claim Universal Credit (and Child Benefit) and that arrivals will be sent a £200 pre-payment card to use whilst they are awaiting their first payment of Universal Credit. Hosts cannot charge rent and can choose whether or not to provide meals.  

Hosts should help families to claim benefits where possible but if further support is required, they should contact the Help to Claim service or visit their local Jobcentre. They will not receive help with housing costs whilst residing with a host as they will not be charged rent.  

Further information is available on the WSCC website.  

Some other useful links are below: 

Gov.UK Welcome Guide for Ukrainians useful comprehensive on-line guide Welcome: a guide for Ukrainians arriving in the UK - GOV.UK ( 

Citizens Advice Offering to let someone from Ukraine stay with you - Citizens Advice 

Arun District Council Ukrainian refugee resettlement | Arun District Council 

Nat West Bank are offering to open bank accounts for Ukrainian refugees. Ukrainian Refugees | NatWest Bank Accounts 

Charity Translators Useful templates and links to other national charities. Charity Translators 

Vandu/SIS – Useful links and templates and SIS currently have 1 Ukrainian and 11 Russian speaking linguists based across Sussex. Ready to help Ukrainian Refugees - Sussex Interpreting Services 

Ukrainian - Useful documents - Sussex Interpreting Services    

Doctors of the World – translated health info and: How the NHS Works – we have Ukrainian and Russian version PDFs.  TRANSLATED HEALTH INFORMATION FOR PATIENTS - Doctors of the World 

Ukrainian Version

Russian Version 

Sanctuary Foundation Video – Information for sponsors. Event for Ukrainian Sponsors Video 

Ukraine Support Helpline, which is run by Barnardo’s. They can give advice and support and help to access therapy services.  Phone: 0800 148 8586 Monday to Friday, 10am to 8pm, Saturday, 10am to 3pm.  Calls are free from mobiles and landlines. Email:  Contact form: 

The Association of Ukrainians in Great Britain (AUGB) is the largest representative body for Ukrainians and those of Ukrainian descent. It exists to develop, promote and support the interests of the Ukrainian community in the UK. Therapy with a qualified psychotherapist – delivered via the phone or online, with access to interpreters is offered.  Association of Ukrainians in Great Britain - Home ( 

UNICEF Guidance Guidance for protecting displaced and refugee children in and outside of Ukraine | UNICEF