RECRUITING: Face-to-Face & Remote Working Advisers
05 May 2022 12:17


Volunteering at Citizens Advice

We can all face problems that seem complicated or intimidating and it can be difficult and stressful trying to work things out alone.

At Citizens Advice, we have 18,800 highly trained volunteers who are invaluable to delivering our service and helping people find a way forward with the problems they face, and campaigning for changes to unfair policies and practices.

Citizens Advice nationally helped 2.45 million people face to face, over the phone, by email and web chat in 2020-21.


Giving information, advice and client support

Many of our volunteers help our clients online, over the phone and face to face, to explore the issues that they need help with and find the information they need to solve their problems.

Some roles involve supporting clients to find this information themselves and to take action, for example, to use a computer to manage their money, pay their council tax bill or find a rented property.

Other roles may involve helping clients with one specific issue, such as completing a benefits form, or switching energy provider, and many of our volunteers help clients with a range of issues, supporting them to weigh up their options and to take action.

Some examples of what you could do:

  1. helping a client with debts work out a reasonable amount to pay back, and making a phone call to an organisation they owe money to.

  2. exploring what benefits a client is entitled to and helping them to complete a benefit application form.

  3. helping a client who has problems with their landlord to understand their housing rights.


No prior experience is necessary in these areas as you’ll receive full training.


Join the team?

If you're interested in being part of our team, apply here