For most people, the security risks of using the internet and email are minimal. It is very unlikely that your email will be stopped or seen by someone else before it reaches us. However, please think carefully about the extra details that you give us. Our service does not have the facility for you to send attachments such as letters or contracts.
If you are concerned about other people having access to your email account at home or at work, you may wish to set up your own personal web-based email account.
Personal data is data which can be used to identify you. This may include your name, date of birth, address, telephone number etc.
Sensitive data is information related to any of the following: racial or ethnic origin, political opinions, religious beliefs, trade union membership, health, sexuality or sex life, offences and/or convictions.
We keep all your details confidential and do not pass them on to anyone else without your permission. The rules of the Data Protection Act 1998 mean that we need your agreement to store your personal details.
IMPORTANT: If you apply via this form, you agree to Citizens Advice storing the information you give us on our records system. Your information may also be stored in a paper file held securely and accessed by the Citizens Advice service.
If you contact us again, let us know that you have contacted us before so that we can look up the details that we have already recorded for you.
Yes we will not record your information unless you provide your consent.
We will not share your information with anyone else without your consent, unless required to do so by law.
A Data Controller is someone who is responsible for your data and who must make sure that your data is processed according to the law. For example they are responsible for making sure that the information held about you is accurate and that it is kept secure.
For the purpose of the Data Protection Act the members of the Citizens Advice service are Data Controllers in common.
This means that the members of the Citizens Advice service are responsible jointly for your data.
For example if you are receiving help from two different Citizens Advice offices then both Citizens Advice offices may record your personal data and sensitive data. They will both have responsibility for ensuring your data is processed according to the law.