The challenges of making a Universal Credit claim


Too many people struggle to make a Universal Credit claim. The result is thousands of people each month are not
being paid on time, and Citizens Advice new research finds that this is pushing some families into debt and hardship, particularly as rollout speeds up.

We are calling on the government to make urgent changes to Universal Credit in order to fix the problems. You can read Citizens Advice full recommendations here: Summary of making a Universal Credit Claim