PAID ROLE- Help to Claim Adviser



16 hours per week - Fixed contract for 1 year with a possibility to extend.


Based at Littlehampton with cover occasionally in another centre


Competitive Rate

Closing date:

12 noon – Monday 2nd September

Interview date:

Friday 6th September

Job description:

Citizens Advice is delivering a new service called “Help to Claim” which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

Role purpose:

We are looking for an adviser with good IT skills to support clients to make and complete their new Universal Credit claim, as well as a commitment to the aims and principles of the Citizens Advice Service. You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings.


  • Able to work unsupervised
  • Good IT skills
  • Good communication skills
  • Competent Adviser in Welfare benefits and Universal Credit processes

For further details and an application pack please email Danni Colclough at